Management of Impacts on Stakeholders in the Value Chain
Analysis of Stakeholders in the Value Chain of the Business
Expectations
- Good returns
- Good corporate governance
- Stable business growth
- Accurate, complete, timely, and transparent disclosure of information
Expectation Identification
- Hold shareholders’ meetings
- Report quarterly operating results
- Arrange financial analysts’ meetings
- Conduct listed companies meet investors activity
- Arrange investors’ corporate site visits
Company’s Responses
- Practice good corporate governance with transparency, fairness, and verification
- Pay appropriate dividends
- Disclose information transparently
- Formulate business strategy plan
Expectations
- Receiving accurate product and service information
- Reasonable product prices
- Transparent price competition
- Getting quality products and services
- Quick problem-solving
- Customer personal data protection
Expectation Identification
- Meet with customers
- Closely coordinate with customers in every step
- Conduct customer satisfaction surveys
- Invite customers to observe the production process
- Join in activities with customers
Company’s Responses
- Practice good corporate governance with transparency, fairness, and verifications
- Set up anti- corruption policy
- Implement GMP, GHPS & HACCP, ISO 9001, ISO 14001, ISO 22000, ISO 45001 quality management
- Protect customer personal data with ethical standards
- Invite customers to observe production process
- Develop quality products that satisfy the needs of customers
- Strictly oversee customer personal data protection
Expectations
- Mutual observation of terms and conditions in the contract
- Conducting business with transparency, fairness, and equality in both sides
- Customer personal data protection
Expectation Identification
- Make clearer contract for the purchase of products and services
- Evaluate suppliers’ satisfaction
- Join in activities with suppliers
Company’s Responses
- ncrease efficiency of processes related to procurement
- Strictly oversee customer personal data protection
Expectations
- Good compensation, career advancement opportunities, and the Company’s business stability
- Appropriate working environment and space
- Adequate work equipment in good conditions
- Workplace well-being and safety
Expectation Identification
- Communicate relevant information through communication channels with appropriate frequency
- Evaluate employees’ satisfaction
- Listen to comments and suggestions via various channels
Company’s Responses
- Constantly support employees to develop their knowledge and skills
- Arrange activities between executives and employees
- Define personnel development plan and policy
- Establish guidelines and practices on workplace safety and occupational health
- Prepare a succession plan to chart a career path for key positions
Expectations
- Minimum environmental impacts on surrounding communities and society
- Safe production process that meets the prescribed safety standards
- Taking part in developing the communities, create jobs, and generate income to increase financial security for people in the communities
Expectation Identification
- Carry out business with concern for impacts on society and communities and with responsibility for the communities nearby
- Listen to comments and suggestions via various channels
Company’s Responses
- Comply with guidelines on workplace safety and occupational health
- Enhance resource efficiency and minimize impacts from greenhouse gas emissions
The Company sets its sights on evaluating the expectations of stakeholders at least once a year through listening to comments,
conducting satisfaction surveys, organizing meetings or other channels of participation to constantly keep the Company up-to-date with impacts and issues connected with the Company and stakeholders, both negative and positive, allowing the Company to drive development in all areas in a sustainable manner.